Society

Our commitment

As part of the second pillar of the ESG Strategy, the Bank strenghtens actions to support sustainable developement of society and the economy.
ekologiczny dostęp do usług
Providing easy and convenient access to banking services for the customers
wspieranie zrównoważonego rozwoju społeczeństwa i gospodarki
Forming strong relationships and building commitment among the stakeholders
działania społeczne
Conducting activities aimed at supporting the society and preventing exclusion

Employee Volunteer Work Program

Our employees take volunteering as a great opportunity to engage in valuable initiatives and provide real support to those who need help

dwa dni robocze na wolontatiat
Everyone can participate in Bank's employee volunteer program with 16 hours available per year
warsztaty przygotowujące do wolontariatu
Volunteer leaders attend meetings to prepare for the role. They share their experience with others
portal wolontariat w intranecie
The Bank’s intranet features a “Volunteering” portal: knowledge hub, actions' calendar and leaders' profiles

Find out more about our volunteering projects

'We are close' grant competition

“We are close” competition is targeted at employees working for the benefit of local communities in their area, recognizing their needs. A distinguishing feature of this form of employee involvement in social activity is the variety of volunteer areas and ideas for helping

Blood donations

In 2022, 7 blood donation events were organized, with adequate preparation of the venue to accommodate non-employee blood donors. The events took place in Katowice, Opole, Elbląg and Warsaw. It was possible to collect 77 liters of blood from 175 blood donors

Response to armed conflict in Ukraine

In response to the emergency situation caused by the outbreak of war in Ukraine, employees engaged in nationwide and local crisis volunteering for refugees. An important element of the program were educational activities aimed at children, teenagers and seniors

All creatures great and small

Volunteers also helped man’s four-legged friends, animals under the care of shelters and animal havens. They participated in cleaning and caring for animals at facilities in Bydgoszcz, Wrocław and Zabrze

Bank Pekao S.A. Foundation

Bank Pekao S.A. Foundation was established by Bank Polska Kasa Opieki S.A. in 1997. The Foundation’s mission is to provide assistance to the needy in difficult situations, and its goal is to carry out public and socially useful activities for the benefit of:
education, schooling and upbringing
education, schooling and upbringing
the development of technology, invention and innovation
the development of technology, invention and innovation
economic and financial education
economic and financial education
assisting victims of catastrophes, natural disasters, armed conflicts
assisting victims of catastrophes, natural disasters, armed conflicts
health protection and promotion
health protection and promotion
ecology and animal protection
ecology and animal protection
charity and social welfare activities
charity and social welfare activities
culture, art, protection of cultural property and national heritage
culture, art, protection of cultural property and national heritage

Find out more about Foundation's initiatives

A program addressed to The Farmer’s Wives’ Associations, which can receive financial support for projects implemented in the field of, i.a.: culture, art, or national heritage. Applications can be submitted from June 5 to the end of August 2023.

The Bank donated 9.5 thousand flashlights as part of the "Christmas in the Dark" campaign organized by the UNITERS Foundation. The aim of the initiative was to give children in Ukraine a Christmas gift - a flashlight, so that power outages would not be so severe for them

Easter aid campaign for veterans - 450 veterans from all over the Polish received packages with sweets and groceries. Our goal was to support veterans and to thank them for their heroic struggle for independence

Sponsorship activities


The policy implemented by the Bank and the Pekao Group in the area of sponsorship and charitable activities is aimed at strengthening the image of the Bank and entities of the Pekao Group as open and modern institutions close to customers and communities in which the Bank and the Pekao Group operate. 

Find out more about our sponsorship activities

Basketball games

The Bank, as an official sponsor of Polish basketball, is present at all levels of games. In addition, the Bank supported the Polish national team in its struggles during EuroBasket 2022.

Events and conferences

We support significant economic events. In 2022, the Bank was present, among others, at Congress 590 and the Economic Forum in Krynica

Virtual Art Gallery

The Bank’s collection, which includes nearly 1,200 valuable artifacts, consists of works by early artists such as Jan Matejko, Stanisław Wyspiański, Wojciech Kossak, Julian Fałat, Józef Mehoffer and Zygmunt Waliszewski, as well as works by contemporary artists.

Customer relations and availability of services

Digital service channels

The Bank is intensively developing digital channels as well as quick and convenient service processes. We seek to enable retail clients to handle almost any matter online

aplikacja peopay
The PeoPay mobile application becomes the main channel of contact with the client
PeoPay Kids – education about finances for the youngest
PeoPay Kids – education about finances for the youngest
We are expanding digital identity services (PekaoID) and Trusted Profile
We are expanding digital identity services (PekaoID) and Trusted Profile

We engage in activities aimed at reducing financial exclusion, in particular limitations in access to financial services resulting from disability.
sign language
The possibility of video chat with a Pekao Direct consultant using sign language
szkolenia dla pracowników
"Standards of Service for Individuals with Special Needs" training dor employees
program Prosto po polsku
Culture of plain language - simplyfying our communication with the customers

Fair design and sale of financial products and services

Pekao Group provides services in a competent and professional manner. According to the Code of Conduct of Pekao S.A. Group, it is unacceptable to use practices that infringe collective consumer interests, such as:

Failure to provide consumers
Failure to provide consumers with accurate, truthful and complete product information
Unfair market practices or acts of unfair competition
Unfair market practices or acts of unfair competition, application of prohibited contractual terms
misselling
Offering consumers to purchase financial services that do not meet their needs (misselling)

  • Regulations regarding ethical sales of financial products
      • Rules for the sale of credit and payment products to consumers at Bank Polska Kasa Opieki Spółka Akcyjna
      • Policy of sale of investment products
      • New Product Introduction Process Policy at Bank Pekao S.A.
      • Rules for Developing Marketing Communications of Bank Polska Kasa Opieki Spółka Akcyjna

Caring for good customer experience

Having due regard to the high quality of relations with customers, their satisfaction and loyalty are key to building lasting value for all Stakeholders of the Bank.

Customer satisfaction and loyalty surveys
Customer satisfaction and loyalty surveys covering the most important processes and touchpoints
badania relacyjne z klientami
Research on customer satisfaction in all segments - with findings used on an ongoing basis
raporty benchmarkowe
Systematically using benchmark reports on customer satisfaction, loyalty and service quality

Complaint process

Pekao Group companies are systematically improving procedures and taking the necessary measures to respond to customer complaints promptly and handle them in a manner that takes maximum account of customers’ legitimate interests. Complaints are handled in a reliable and objective manner, taking into account all information and documents related to the problem reported by the Customer and in accordance with the provisions of law and concluded agreements. 

informowanie o reklamacjach
Transparently informing about the possibility of submitting complaints
rzetelne i terminowe rozpatrzenie reklamacji
Independent, reliable, objective and timely handling of complaints
podejmowanie działań usprawniających proces reklamacji
Taking improvement or corrective actions

Personal data protection

Bank Pekao is both a data controller and a processor within the meaning of the provisions of the General Data Protection Regulation (GDPR) and is fully responsible for compliance with the provisions on the protection of personal data, in particular taking into account the rules on the processing of personal data indicated in the GDPR.

szkolenia pracowników w zakresie ochrony danych osobowych
Employee education in the field of personal data protection, monitoring the progress of completed trainings
nowe rozwiązania technologiczne zapewniające jak najwyższy poziom bezpieczeństwa przetwarzanych danych osobowych
New solutions, ensuring the highest level of security of processed data are systematically verified
nadzorowanie dostępu do danych i zapobieganie wyciekowi danych
Operational Security Center watching over unauthorized access to data and preventing the leakage of such data 24/7

Supply chain

The Pekao Group and the Bank treat counterparties with due respect. Suppliers who apply proven market practices and represent the highest level of professional ethics are appreciated.
jednakowe traktowanie wszystkich kontrahentów
We take care of good and fair commercial relations and select suppliers of goods and services in an objective and impartial manner
komisje dbające o transparentność procesu wyboru dostawcy.
We establishe procurement teams which must ensure that the supplier selection process is transparent and recommend the most advantageous bid
Formularz Odpowiedzialności Społecznej i Środowiskowej (CSR)
In the Bank’s tenders (of above PLN 1 million net) suppliers must fill the Corporate Social Responsibility Form

  • Responsible procurement process regulations
      • Procurement Policy of Bank Polska Kasa Opieki Spółka Akcyjna
      • Principles for Procurement by the Procurement Department of Bank Polska Kasa Opieki Spółka Akcyjna
      • Principles for Procurement Without the Participation of the Procurement Department of Bank Polska Kasa Opieki Spółka Akcyjna

Supporting the development of Polish enterprises

The Pekao Group is involved in the development and promotion of entrepreneurship in Poland. We bring out a competitive offer of preferential financing of operations and stable guarantees of securing a working capital or investment loan.

Kredyt ekologiczny i technologiczny
Technology and eco credit
Gwarancje de minimis
De minimis guarantees
Kompleksowa obsługa zdalna klientów
Comprehensive digital service