Our values, mission and vision define what kind of bank we want to be:
Society
Mission, values and organizational culture
MISSION
With You throughout the whole life
We support our clients at every stage of their life journey – from their first account to key decisions, from local business to international success. Thanks to the dedication of our employees and the intelligent technologies we use, we combine Bank Pekao's century-long tradition with a dynamic outlook on the future.
VISION
First choice for today and tomorrow
To be a universal, benchmark bank in Poland – a leader in intelligent financial technologies, supporting customers on their life and business journeys. We create a workplace where employee passion and development translate into exceptional customer experience.
To achieve the goals of our new strategy, better respond to customer needs, and support the Bank's long-term development, we updated our catalog of values in April 2025. These values guide our daily decisions and shape our desired attitudes.
Today, our identity and approach are defined by:
Own workforce
At the Bank, we believe that values are not just slogans, but above all, our attitudes, the way we work, and the specific actions we take. These values form the foundation of our organizational culture, based on trust, respect, and openness.
That's why we consistently build a work environment in which leaders inspire, employees have influence, and the organization responds flexibly to change. We simplify processes, eliminate silos, and strengthen feedback-based collaboration because we believe that employee experience directly translates into the quality of customer service and the achievement of strategic goals.
Employee development
Employee development is at the core of our ESG Strategy. By respecting diversity, open communication, and ongoing dialogue, we create an attractive and inclusive workplace that fosters increased employee satisfaction and engagement.
We strive to be an employer of choice, as evidenced by our fourteenth Top Employer award in 2024. We strive to operate as one strong team, supporting each other by sharing knowledge and experience. Together, we strive to create a dynamic and responsible bank that keeps pace with the times and actively influences its environment. Our priority is to attract talented candidates with the right professional profiles from the market and retain the best employees—collaborative, entrepreneurial, and innovative—who will lead the bank through change and chart new directions for development.
Investments in human capital
We invest in training and professional development for our employees. A key aspect of our HR policy is identifying exceptionally talented individuals within the organization and investing in their development. Our aspiration is to be the best choice not only for our clients but also for our employees, both future and current.
> 239 thousand
number of hours of synchronous training (classroom and virtual)
395 thousand
number of hours of courses and training in the online format
In 2024, our main training priorities included:
Initiatives that connect
Building relationships and a sense of community among employees is an important element of our Bank's culture. That's why, for years, we have been committed to organizing initiatives and events that foster integration and strengthen employee bonds with the workplace.
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Children's Day celebration
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After years of pandemic, we've returned to live events with entire families participating. Shared fun, engaging workshops, and unique attractions create a space where children can better understand their parents' workplaces, while adults can "take a break" from their daily responsibilities and immerse themselves in the world they remember from their childhood.
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Pekao Cup
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The winter and summer editions of the Pekao Cup sports competition generate enormous interest each year. The multi-day competition, fair play, team events, and shared cheering build strong bonds and demonstrate how much can be achieved through cooperation and mutual support.
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Volunteering at the Bank
At Bank Pekao S.A., we believe in our employees and value their commitment to pro-social activities. A key focus of employee volunteering is the achievement of the Bank's strategic goals, which, in the area of ESG, focus on equal opportunities, preventing exclusion, and education, particularly financial education related to the Bank's operations.
We collaborate with organizations that set ambitious goals for volunteers. In this way, #TOGETHER, we are changing the world around us, and volunteer initiatives strengthen the Bank's presence in local communities.
The heart of volunteering is people. Committed and ready to help selflessly. It is thanks to them that the Bank's volunteering leaves a mark of good in various corners of Poland. The volunteers' attitudes are based on the values that guide us at the Bank, and their foundations are trust, respect, and openness. Employees BOLDLY engage in employee volunteering at our Bank to help others, but also to test their skills as project leaders and develop their skills in project management and teamwork.
Healthcare and employee well-being
The bank proactively develops and implements initiatives to support the physical and mental health of its employees. These include promoting healthy eating, physical activity, and regeneration. We also undertake specific actions to support mental health. We are implementing a program aimed at developing leadership competencies in responding to and preventing crises resulting from impaired employee mental health, as well as a program for all bank employees to build awareness of mental health and resilience.
Sustainable Development Education
We are investing in the development of our employees in the area of sustainable development through two programs:
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ESG Academy
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The ESG Academy Program was launched in 2024. This event marked the beginning of a comprehensive development program. The ESG Academy partner is EY: a global leader in professional services, encompassing business, strategic, and sustainability consulting, as well as comprehensive development and training programs.
The ESG Academy is an initiative aimed at educating the Bank's employees on sustainability and social responsibility. The training program includes both in-person and online courses, aimed at employees at various levels of the organization.
The training covered topics such as:
- Design and Development of Sustainable Banking Products,
- Sustainable Investments,
- Sustainability Strategy in the Financial Sector,
- ESG and Climate Risk in Banks: New Challenges and Management Strategies and
- Elements of Decarbonizing the Loan Portfolio.
As part of our ESG education efforts, we have launched two comprehensive e-learning courses for all Bank employees, covering ESG-related principles and practices. These activities aim to increase employee awareness and engagement in sustainable development. These initiatives are a key element of the Bank's sustainability strategy, which aims to promote responsible business practices and support sustainable development in the financial sector.
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ESG Ambassador Program
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The ESG Ambassador Program was launched to promote the principles of sustainable development among the Bank's employees and units. Eighty-six Ambassadors from 63 units have signed up for the program. Ambassadors participate in a series of ESG Academy training courses, preparing them to serve as ESG leaders in their units. A dedicated MS Teams channel has been created for Ambassadors, where they can share their knowledge and experience, as well as inspire each other with posts and interesting ESG-related information. We conduct a press review specifically for them, periodically providing a solid dose of substantive support. This review provides insights into current news, trends, reports, key legislative changes, and best practices, inspiring many of them.
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10 Principles of the UN Global Compact
As a member of the United Nations Global Compact, Bank Pekao fully identifies with the 10 Principles of Global Compact, supports the efforts of that organization towards sustainable development and undertakes numerous initiatives promoting respect for human rights, improvement of working conditions, environmental protection and the fight against corruption. The individual principles of the UN Global Compact are reflected in the policies and internal regulations of the Bank and the Pekao Group.
In 2023, the Bank adopted the Bank Pekao S.A. Code of Ethics for Suppliers, which is also based on, among others, the 10 Principles of the UN Global Compact, which are:
In 2023, the Bank adopted the Bank Pekao S.A. Code of Ethics for Suppliers, which is also based on, among others, the 10 Principles of the UN Global Compact, which are:
Human Rights
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and
Principle 2: make sure that they are not complicit in human rights abuses.
Labour
Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
Principle 4: the elimination of all forms of forced and compulsory labour;
Principle 5: the effective abolition of child labour; and
Principle 6: the elimination of discrimination in respect of employment and occupation.
Environment
Principle 7: Businesses should support a precautionary approach to environmental challenges;
Principle 8: undertake initiatives to promote greater environmental responsibility; and
Principle 9: encourage the development and diffusion of environmentally friendly technologies.
Anti-Corruption
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
Our clients
Client relationships are the foundation of our business. Every day, we ensure that our collaboration is based on trust, respect, and professionalism. We create an environment in which every client, regardless of age or life situation, is treated fairly and with full understanding of their needs. We pay special attention to children, young people, the elderly, and people with disabilities, ensuring they have access to services and products tailored to their expectations and needs.
Key aspects of our client relationships include:
Sponsorship
Our sponsorship and charitable activities aim to strengthen the Bank's image as an open, modern institution, close to its clients and the communities in which we operate. We support projects nationwide, sponsoring strategic events that significantly impact Polish culture and dedicated to local communities. We care about the quality of life in society and build and strengthen long-term relationships based on a mutual understanding of each other's needs.
We support initiatives based on long-term social engagement with selected organizations and institutions that implement projects in areas such as:
